All of or products are made especially for you at the time of your order, including non monogrammed items. We provide pictures, descriptions and physical sizes of each of our products in the description area. If you don't see your actual product listed it is unavailable.
If your screen or monitor isn't calibrated the colors you see on your screen may not look like the actual printed color. Even when we're trying to match paint color, the printed color won't match exactly. Refunds can not be given for color missmatch.
We try to have a complete description of each product, including size, material and color in the product description tab.
We do not allow refunds unless there is a manufacturer's defect. In the event there is a defect in your product you can contact us for a return authorization. A photo of the defect will be required before authorization.
Since each item has a specific name or initials or colors and patterns that you chose it's unlikely that we'd be able to re-sell it so please don't ask to return it or ask for a refund if you don't like it. It was made to your specifications so relling is unlikely.
If your item is damaged in the manufacturing process, meaning mainly if there are colors where they aren't supposed to be, like a big ink splatter, send us a picture so we can determine if it something that can be replaced.
Once your order has been sent to our printer we won't be able to cancel your order.
Order Tracking We update your order status when you have approved your proof and we have submitted your order for printing. You may track your order process by logging in to your account. >Click on orders, order tracking from the left navigation bar.